Monthly Archives: February 2017

BPM in Smaller Companies

By |February 25th, 2017|

BPM exists in every company, even a smallest one. However, it is not always recognized or acknowledged as such. Because small companies significantly outnumber larger ones, BPM in small companies is most wide spread and demanded kind of BPM.

BPM projects in small companies have a small or even zero budgets. For this reason these projects […]

Complexity of customer experience processes

By |February 19th, 2017|

Most companies oversimplify customer experience processes. As a rule, all relevant tasks are just delegated to CRM. However, even most advanced CRM alone can appear not sufficient to handle all customer processes. CRM rarely offers enough flexibility to configure multiple levels of interaction with client with complex decision logic, gateways, escalations and delegation of tasks. […]

Remarks on business process vocabulary

By |February 15th, 2017|

‘Process’ is exact and rigorous term to describe a sequence of business operations. Precision is always important to avoid dubious expectations from a client. Precise technical words should be used in all project discussions to highlight professional level and awareness on the subject.

Operational Excellence, Customer Success and other clichés look good in promotional materials to […]

User interface and process engine core

By |February 11th, 2017|

In properly designed BPM system process engine should be entirely isolated from user interface through well-crafted API. If user interface is mixed process engine, it is an evident disaster. Process engine should run as a service in unattended mode and, ideally, should be also clustered for fault tolerance. User interface of a process engine is […]

Can one business platform handle all processes?

By |February 2nd, 2017|

Every real business landscape consists of many IT systems. This versatility is objective. It does not appear due to poor IT management and planning. It predefined with objective evolution of business. Technologies evolve, departments and teams appear and disappear, companies split and merge. Even with best possible planning, only a minority of these events can […]