Business process

First step to highest level customer experience

By |April 30th, 2018|

Customer experience is one of the most complex areas among business processes existing in organization. It stipulates its objectively induced high variability and personification. This might create an illusion that customer experience does not require any strict process and alignment and can be entirely delegated to personal distinction of individual workers with relevant qualification.

However, exactly […]

Human or machine? Who will handle process better?

By |April 9th, 2018|

Dilemma between automation and manual execution is always a challenge for correct management decisions. It is not easy to decide, if an investment to automate a process will bring sufficient benefits and returns, especially, on a long term.

However, decision here should not be voluntary. There exist simple and reliable criteria to clearly distinguish relevance of […]

Process and content

By |April 3rd, 2018|

Process is a certain sequence of actions aimed to achieve certain business goal. As such this schema has no immediate value. Value appears when a process runs within an intended business environment.

Process cannot operate in vacuum. To start and achieve its goals process requires a set of initial conditions, prerequisites and actors, which further interact […]

Continuous process improvement and BPM

By |April 2nd, 2018|

Continuous process improvement is regularly mentioned among top priorities crucial for success in modern business. Exactly this demand for consistent and directed evolution explains increasing focus of organizations on BPM technologies.

Continuous improvement is impossible without detailed analysis and elaborate business model in place. Only valid model, which covers all aspects of business, can serve as […]

Difference between workflow and process

By |March 28th, 2018|

Workflow is an implementation of process. Process is a template defining structure, rules, objects and their relations in a business environment associated with certain business goal or case. Workflow is a concrete realization of process in given business context. In other words, process is a plan, while workflow is a sequence of business actions taken […]

Low-code BPM is the code of business

By |March 22nd, 2018|

I always wondered how appeared strong association between BPM and low-code solutions. As the name suggests, business process management is all about business and its processes. BPM has no direct relation to code.

What is code? In general terms, code is something tedious, cryptic and poorly recognizable. In other words, something insufficiently understood. In IT context, […]

Think BPM. Understand your business.

By |February 27th, 2018|

BPM is not a new fashionable trend. BPM is not an IT solution. BPM is not a branch of knowledge. BPM is a form of existence of any company, regardless is it recognized or not.

Of course, a company doesn’t think of anything. But management does. Management can think of BPM or not.

If management doesn’t think […]

BPMN.Sharp – Free C# library to create and publish BPMN diagrams

By |February 1st, 2018|

Primary features of BPMN.Sharp:

Full conformance to the latest version of BPMN 2.0 specification by OMG.
Import models from all major BPM vendors
Strict validation of the model according to BPMN specification.
Arbitrary scaling and zooming view of most complex diagrams.
Support of raster and vector image output.
Batch processing of multiple BPMN files.
Simple API to […]

Convergence of AI and BPM

By |January 3rd, 2018|

BPM, at least in respect to process automation and process mining, is indispensable part of AI. Impact of modern AI methodologies is continually increasing over past years. BPM is, to considerable extent, a projection of AI into business process world.

Role of BPM for AI is equally important. Explosive growth of AI in recent years goes […]

Sharing process knowledge

By |December 9th, 2017|

Almost all major BPM suites include now process publisher as their essential component. Process publisher normally implements an essential mission of sharing process knowledge in an organization.

Historically, process publishing first appeared as automatic creation of static collections of web pages representing business diagrams in a company and linked together by navigation trees and embedded hyperlinks. […]