Information technology

Agile Processes and Customer Experience

By |October 3rd, 2018|

Despite all fashionable favor, agile processes are a disaster in terms of customer outcomes. Imagine that you ordered a fridge but received a dishwasher instead. It is unlikely that you will be happy on this sort of creative agility. Customer process must be as precise and reliable as a Swiss clock.

It is another story that […]

Dangers of IT leadership in digital transformation

By |September 20th, 2018|

Digital transformation is often seen and promoted recently as a primary factor of success for a company. IT is a resource delivering implementation of the challenge for digitization. This might create a false impression about IT as a primary driver of business.

Despite its growing power, IT is and will always be just a technology. As […]

Why it is important to combine RPA with BPM?

By |July 31st, 2018|

RPA mission is automation of processes. BPM focus is on process modeling and management. If RPA is done without BPM, it implies unmanaged processes. Unmanaged processes are especially dangerous when they are robotic processes bare of any human control and supervision. Implementing RPA without BPM is direct way to erasing control in an organization.

On another […]

Biggest misconceptions about no-code BPM

By |July 3rd, 2018|

Simplification of business through IT is often seen among primary benefits of the ongoing digital revolution. Low-code / no-code business applications are considered as a primary way to facilitate digital transformation of business. Complex digital solutions are respectively seen as failures in delivery of this expected and promised simplicity.

This collision is not related to IT […]

How many companies will not be able to transform digitally?

By |June 14th, 2018|

The progress of digital technologies is so rapid, so many new promising products appear every day that it creates a false illusion of infinite opportunities to transform an organization. No matter what bright options were missed yesterday, tomorrow will bring even more and better alternatives. This might be a classical argument of a manager who […]

Urban legend: universal business platform

By |April 25th, 2018|

One platform to run the whole company is everlasting dream and obsession of IT world. Many companies consider it a blessing to decrease a number of deployed IT solutions. Few, however, think that it is exactly this diversity and complexity that ensures stability and flexibility of corporate IT systems.

Blind reliance on a single, even perfect […]

Do BPM before going digital

By |September 28th, 2017|

I am confused about mere an action of going digital. Is it one-time event when a company was not digital at all and then instantly became digital? I ve never seen such situation in practice.

Is there any company now, which is not digital altogether? I suppose, not. It is really hard to find a company […]