CaseAgile serves enterprise clients across North America, Europe, and Asia-Pacific. Whether you prefer a quick message, a direct call, a scheduled webinar, or a dedicated support channel — you will find the right path here. This page also serves as a complete guide to what to expect after you reach out.
Direct Contact Channels
Choose the Right Request Path
Rather than a single generic inbox, CaseAgile provides dedicated request paths so your enquiry reaches the right person without delay.
Response Time Policy
Business hours are Monday–Friday. All three lines maintain equal coverage priority — there is no secondary or overflow queue. After-hours submissions are picked up at the start of the next coverage window, typically within the first hour.
| Type of Enquiry | Expected Response | Channel |
|---|---|---|
| General message or question | Within 1 hour · max 1 business day | Email, contact form |
| Price quote request | Within 1 business day | Dedicated form |
| Evaluation request | Within 1 business day | Dedicated form |
| Individual webinar request | Within 1 business day · scheduled within the week | Dedicated form |
| Support ticket — standard | Within 4 business hours | Client portal |
| Support ticket — critical | Same business day | Client portal |
| Phone call | Immediate during coverage hours | Any regional line |
How to Write an Effective Message
Requests that include the following details are resolved significantly faster. A message that takes three extra minutes to write well typically eliminates several rounds of back-and-forth.
- ✓Your organisation and role — helps route your request to the right specialist immediately
- ✓The specific product or service — Enterprise Explorer, Enterprise Bridge, Enterprise Composer, Enterprise Process Hub, BPMN View, or a specific service engagement
- ✓Your platform environment — Jira, Confluence, Azure DevOps, SharePoint, Visio, or other tools in your landscape
- ✓What you are trying to achieve — not just the problem, but the goal behind it. Context accelerates resolution.
- ✓Any relevant timeline or deadline — if there is one, state it explicitly. It affects prioritisation.
- ✓Attachments where relevant — error messages, screenshots, model files, export samples, or log extracts
If You Have Not Heard Back
- 1
Check spam and junk folders for messages from @caseagile.com — add this domain to your contacts or safe senders list to prevent filtering of future correspondence. - 2
Allow the full window to pass. If your enquiry was submitted outside coverage hours, the clock starts at the beginning of the next business day — not the moment of submission. - 3
Follow up with additional detail. If two full business days have passed, resubmit using the checklist above — more context consistently produces faster outcomes. - 4
Call directly if the matter is time-sensitive — do not wait for email when urgency requires an immediate response. See contact numbers in the Urgent Matters section below.
Urgent Matters
If Your Matter Cannot Wait for Standard Email Response
| 📞 | Americas East | +1 (631) 954-4723 | New York, USA |
| 📞 | Americas West | +1 (323) 395-2744 | Los Angeles, USA |
| 📞 | Europe & International | +372 634-6442 | Tallinn, Estonia |
| 💬 | Live Chat | Available on this site | Fastest path during coverage hours |
| 🎫 | Existing Clients | Flag your ticket as Critical in the client portal for immediate escalation | |
Please use urgent channels proportionately — it ensures genuinely time-sensitive matters receive immediate attention.
A Distributed Team With Regional Commitment
CaseAgile operates as a fully distributed organisation with active client engagements across North America, Europe, and Asia-Pacific. Rather than concentrating presence in a single location, our team structure is aligned to serve multiple regions — without the overhead of traditional office networks, and without passing that overhead to clients.
All regional contacts route to the same expert team. The regional address and number signal your context so the right person picks up your enquiry first — there is no difference in quality, priority, or response time between regions. We are reachable 16 hours daily, every day, with no regional blackouts or holiday gaps.
Departmental Contacts
For enquiries directed to a specific function, use the department addresses below. All departments share the same response time commitments and coverage hours as general enquiries. All departments reachable by phone during business hours.
| 📞 Americas East: +1 (631) 954-4723 | 📞 Americas West: +1 (323) 395-2744 |
| 📞 Europe & International: +372 634-6442 | 🖨️ Fax: +1 (631) 402-1094 |
| Department | Handles | |
|---|---|---|
| Commercial | ||
| Sales & Licensing | New business enquiries, licensing options, volume pricing, renewals and upgrade paths. | sales@caseagile.com |
| Enterprise Solutions | Pre-sales consulting, solution scoping and architecture fit assessments for complex engagements. | solutions@caseagile.com |
| Product Evaluations | Trial access requests, proof-of-concept coordination and evaluation support. | evaluations@caseagile.com |
| Partner & Alliances | Reseller arrangements, system integrator partnerships and alliance programme enquiries. | partners@caseagile.com |
| Services & Support | ||
| Professional Services | Business process modelling, enterprise portal design, methodology discovery and custom development. | services@caseagile.com |
| Technical Support | Product issues, bug reports, configuration questions and technical guidance for existing clients. | support@caseagile.com |
| Finance | ||
| Accounts Receivable | Client payments, remittance advices, invoice queries and payment confirmation. | ar@caseagile.com |
| Accounts Payable | Vendor invoices, supplier payment confirmations and purchase order correspondence. | ap@caseagile.com |
| Legal | ||
| Data Protection & Privacy | GDPR, CCPA and all privacy regulation requests. Data subject rights and DPA enquiries. | privacy@caseagile.com |
| Human Resources | ||
| Human Resources | Employment verification requests from third parties, benefits administration and HR correspondence. | hr@caseagile.com |
| Communications | ||
| Press & Analyst Relations | Media enquiries, press releases, analyst briefings and industry body correspondence. | press@caseagile.com |
Follow CaseAgile
Stay current with product updates, industry insights, and company news through our channels:
| Platform | What You Will Find There | Link |
|---|---|---|
| Product announcements, company news, enterprise architecture content | Follow → | |
| YouTube | Product walkthroughs, webinar recordings, technical demonstrations | Subscribe → |
| X (Twitter) | Short updates, BPM industry commentary | Follow → |
| Team Blog | In-depth articles on BPM, enterprise architecture and platform integration | Read → |
| RSS Feed | Subscribe to all new content directly in your reader | Subscribe → |