As such, IT and BPM are often exactly antagonistic to a pleasant customer journey. Customers, except for most misanthropic ones, naturally prefer human interaction instead of an IT system. It is enough to remember all frustration, which anybody had a chance to encounter at least once, while wandering across innumerous levels of auto-responder menu in desperate [...]
Process frameworks are essential assets crucial for the success of any BPM initiative. Process frameworks represent natural enclosure to essential BPM implementation experience, which was already accumulated by other organizations in the course of their BPM journey. Process frameworks are composed of best practices collected by BPM visioners to facilitate and accelerate adoption of BPM. [...]
Schedule Demo Request demo account Request Price Quote Establish new standards of digital awareness in Microsoft® Cloud. Enterprise Hub® is an ideal platform to construct complex knowledge repositories of modern enterprises with unique visualization capabilities. Standard tables of contents yielding familiar navigation trees and hyperlinks embedded into text remain predominant techniques to [...]
BPM solutions are commonly associated with low-code / no-code approach in IT management. But what exactly means the word "code" in this widely spread acronym? Programming code used by software engineers is just a technical language utilized to express business logic in a form understandable for IT systems. It is more relevant to speak not [...]
Robotic Process Automation is generally an acronym for software, which closely mimics behavior of humans when interacting with various computer systems. There exist several most common use cases for this technology. 1. It is commonly used in various test automation scenarios when it is necessary to reproduce hypothetical behavior of software users with system under [...]
BPM, at least in respect to process automation and process mining, is indispensable part of AI. Impact of modern AI methodologies is continually increasing over past years. BPM is, to considerable extent, a projection of AI into business process world. Role of BPM for AI is equally important. Explosive growth of AI in recent years [...]