Role of business processes in a digital company is far more important than in a traditional organization because digital organization literally consists of the digital business processes it implements. Traditionally, most business processes are in possession of workers or groups of workers, in other words, process stakeholders. Every worker holds in memory, experience, notes or [...]
BPM will become a key driving force behind further development of AI. Machine learning in business applications is blind without guiding role of BPM, similarly as a company is blind without its management. Despite impressive success, AI is still in its infancy in respect to its literal involvement into high level business processes. Concurrently with [...]
There always exists a discrepancy between a model of business process, however well designed and accurate, and real execution of this process in a business environment. The reason for this gap is an unforeseen depth and hidden details inherent to any real process. Real business model of organization is ultimately unlimited in its depth. Going [...]
The crucial skill needed for a digital transformation of business is the skill to transform business architecture. Surprisingly, most experts in digital transformation are fluent in digital aspects of their favorite platforms but cannot clearly explain and foresee its impact on business as a whole. Too often digital transformation boils down to just implementation of [...]
Despite all fashionable favor, agile processes are a disaster in terms of customer outcomes. Imagine that you ordered a fridge but received a dishwasher instead. It is unlikely that you will be happy on this sort of creative agility. Customer process must be as precise and reliable as a Swiss clock. It is another story [...]
One of most evident but widely neglected reasons for poor process performance in a company is a failure to recognize a process as such. Systematic process mapping is an essential factor for efficient process governance and optimization of business performance. However, organizations often miss to distinguish processes they run and to reveal them as business [...]
Every company runs certain business processes, either documented or not. These processes can be simple or complex, depending on how big and complex is the company. Collection of processes comprises certain structure. To name this structure 'architecture' or not, is a matter of taste. Suppose you decided for a short trip outdoor and intend to [...]
Digital transformation is often seen and promoted recently as a primary factor of success for a company. IT is a resource delivering implementation of the challenge for digitization. This might create a false impression about IT as a primary driver of business. Despite its growing power, IT is and will always be just a technology. [...]
Cross-disciplinary architecture is among crucial and often neglected factors of BPM initiatives. Compatible multi-domain modeling is rarely available or seen as priority in BPM projects in favor of local automation tasks. However, exactly transparent and scale-able process collaboration across an organization determines long term success of the digital transformation. The ability to capture a consistent view [...]
Although popular and widely discussed recently, RPA by definition is very limited technology, not a panacea on IT problems existing in a company. In this capacity, RPA is senseless and dangerous when applied alone. Technically, RPA is a fragile collection of scripts, which are difficult to impossible to adapt on even slightest change in business [...]