Although popular and widely discussed recently, RPA by definition is very limited technology, not a panacea on IT problems existing in a company. In this capacity, RPA is senseless and dangerous when applied alone.
Technically, RPA is a fragile collection of scripts, which are difficult to impossible to adapt on even slightest change in business environment. An intent to rely widely on RPA is equal to an attempt to conserve indefinitely a status-quo with legacy IT systems. Evidently, it is only a matter of time when such a crippled construct will collapse and bury business.
However, it does not diminish an important role of RPA as a facilitator and accelerator of digital transformation through robust instant automation of routine legacy procedures. It should serve as a proof of concept in discovery of business transformation potential in an organization.
To reap all benefits of this automated discovery, it is essential to explore RPA only in the context of a business model where RPA will allow to quickly evaluate transformation potential for previously identified bottlenecks and inefficient processes. Therefore, always start with careful business mapping and solid BPM analysis to succeed with RPA.
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