Management

Agile Processes and Customer Experience

Despite all fashionable favor, agile processes are a disaster in terms of customer outcomes. Imagine that you ordered a fridge but received a dishwasher instead. It is unlikely that you will be happy on this sort of creative agility. Customer process must be as precise and reliable as a Swiss clock. It is another story [...]

Sharing process knowledge

By Boris Zinchenko|2022-10-30T11:34:50+00:00December 9th, 2017|Categories: Business Process Management|Tags: Business process, Business process management, Information technology management, Management, Process management, Workflow technology|

Almost all major BPM suites include now process publisher as their essential component. Process publisher normally implements an essential mission of sharing process knowledge in an organization. Historically, process publishing first appeared as automatic creation of static collections of web pages representing business diagrams in a company and linked together by navigation trees and embedded [...]