Customer experience is one of the most complex areas among business processes existing in organization. It stipulates its objectively induced high variability and personification. This might create an illusion that customer experience does not require any strict process and alignment and can be entirely delegated to personal distinction of individual workers with relevant qualification. However, [...]
One platform to run the whole company is everlasting dream and obsession of IT world. Many companies consider it a blessing to decrease a number of deployed IT solutions. Few, however, think that it is exactly this diversity and complexity that ensures stability and flexibility of corporate IT systems. Blind reliance on a single, even [...]
Real business models, as a rule, have many levels of hierarchy in diagrams closely related through diagram links. This approach is one of distinctive features of BPM, which up-folds a knowledge contained in individual diagrams to the scale of the universal enterprise model. Amount of diagram links and modeling levels usually associate with maturity of [...]
Dilemma between automation and manual execution is always a challenge for correct management decisions. It is not easy to decide, if an investment to automate a process will bring sufficient benefits and returns, especially, on a long term. However, decision here should not be voluntary. There exist simple and reliable criteria to clearly distinguish relevance [...]
Process is a certain sequence of actions aimed to achieve certain business goal. As such this schema has no immediate value. Value appears when a process runs within an intended business environment. Process cannot operate in vacuum. To start and achieve its goals process requires a set of initial conditions, prerequisites and actors, which further [...]
Continuous process improvement is regularly mentioned among top priorities crucial for success in modern business. Exactly this demand for consistent and directed evolution explains increasing focus of organizations on BPM technologies. Continuous improvement is impossible without detailed analysis and elaborate business model in place. Only valid model, which covers all aspects of business, can serve [...]