Role of business processes in a digital company is far more important than in a traditional organization because digital organization literally consists of the digital business processes it implements. Traditionally, most business processes are in possession of workers or groups of workers, in other words, process stakeholders. Every worker holds in memory, experience, notes or [...]
One of most evident but widely neglected reasons for poor process performance in a company is a failure to recognize a process as such. Systematic process mapping is an essential factor for efficient process governance and optimization of business performance. However, organizations often miss to distinguish processes they run and to reveal them as business [...]
Cross-disciplinary architecture is among crucial and often neglected factors of BPM initiatives. Compatible multi-domain modeling is rarely available or seen as priority in BPM projects in favor of local automation tasks. However, exactly transparent and scale-able process collaboration across an organization determines long term success of the digital transformation. The ability to capture a consistent view [...]
Data is an indispensable part of any business process. It is simply impossible to imagine a process, which operates without certain input as a starting condition and without an output representing its results. In one or another form, these inputs and outputs are always associated with certain business data. A process is a flow (in [...]
RPA mission is automation of processes. BPM focus is on process modeling and management. If RPA is done without BPM, it implies unmanaged processes. Unmanaged processes are especially dangerous when they are robotic processes bare of any human control and supervision. Implementing RPA without BPM is direct way to erasing control in an organization. On [...]
Major companies are not easy to transform digitally due to inertia of a large structure and deeply rooted traditions. Diverse IT landscape and distributed faculties make it especially difficult and expensive to migrate established business routine. On the contrary, smaller companies can quickly transform their operations into digital field due to limited footprint and simpler [...]
Crucial and often missed factor of success for an automation initiative is careful evaluation of process interaction with other processes. As a rule, processes, which have excessive dependencies and external communications are especially difficult to automate. Complexity of automation may grow exponentially with the increase in process linking. Overall degree of link density for processes [...]
Predominant trend of business development in technology age is growing complexity. This complexity is not concentrated densely in any specific area, such as IT but is distributed evenly across all areas and aspects of business. At certain stage it became evident that it is impossible to hold and manage growing complexity of business by traditional [...]
Perhaps, one of the worst and most deeply rooted practices in BPM is doing it without established methodology. On most primitive level, BPM often begins as a set of diagrams drawn in a standard office package. When there accumulates significant amount of diagrams and process descriptions, the magic word BPM comes in mind and a [...]
Customer experience is one of the most complex areas among business processes existing in organization. It stipulates its objectively induced high variability and personification. This might create an illusion that customer experience does not require any strict process and alignment and can be entirely delegated to personal distinction of individual workers with relevant qualification. However, [...]