Business Process Management Blog

Insights, perspectives and experiences from real world BPM

Business Models and Process Execution

By |March 11th, 2017|

A model is generally not intended for execution but rather for implementation. There is a definite difference between a model and a process, which is normally expected to be executable. A process is a special type of model. Model is more generic term than process.

It is incorrect to think that BPM deals exclusively with processes. […]

Business Processes and Data

By |March 9th, 2017|

Processes have distinct difference from data. Data represent a static view of an IT system, while processes express system dynamics. Dynamics is substantially more complex than the data, on which it relies. Quality data does not necessary mean quality processes built upon them and efficient system integration. Integration of data is necessary but not sufficient […]

Integration and Efficiency of Business Processes

By |March 6th, 2017|

Integration of processes is the primary mission of any BPM initiative. Disintegrated processes are inherently purely coordinated and not possible to align. Therefore, efficiency of processes can be achieved only as a logical consequence of process integration. Integration is an essential precondition to achieve process efficiency. Both these aspects of processes naturally coexist and cannot […]

Business Processes and Business Platforms

By |March 2nd, 2017|

IT exists in a form of platforms. Bigger organization is – more platforms it uses. In large organizations count of distinct platforms goes on thousands. It is not a result of poor IT planning but an objective reality and diversity of business areas.

Many platforms might look as “legacy”, especially for a newcomer consultant seeking to […]

BPM in Smaller Companies

By |February 25th, 2017|

BPM exists in every company, even a smallest one. However, it is not always recognized or acknowledged as such. Because small companies significantly outnumber larger ones, BPM in small companies is most wide spread and demanded kind of BPM.

BPM projects in small companies have a small or even zero budgets. For this reason these projects […]

Complexity of customer experience processes

By |February 19th, 2017|

Most companies oversimplify customer experience processes. As a rule, all relevant tasks are just delegated to CRM. However, even most advanced CRM alone can appear not sufficient to handle all customer processes. CRM rarely offers enough flexibility to configure multiple levels of interaction with client with complex decision logic, gateways, escalations and delegation of tasks. […]

Remarks on business process vocabulary

By |February 15th, 2017|

‘Process’ is exact and rigorous term to describe a sequence of business operations. Precision is always important to avoid dubious expectations from a client. Precise technical words should be used in all project discussions to highlight professional level and awareness on the subject.

Operational Excellence, Customer Success and other clichés look good in promotional materials to […]

User interface and process engine core

By |February 11th, 2017|

In properly designed BPM system process engine should be entirely isolated from user interface through well-crafted API. If user interface is mixed process engine, it is an evident disaster. Process engine should run as a service in unattended mode and, ideally, should be also clustered for fault tolerance. User interface of a process engine is […]

Can one business platform handle all processes?

By |February 2nd, 2017|

Every real business landscape consists of many IT systems. This versatility is objective. It does not appear due to poor IT management and planning. It predefined with objective evolution of business. Technologies evolve, departments and teams appear and disappear, companies split and merge. Even with best possible planning, only a minority of these events can […]

Mobile Experience in BPM

By |January 29th, 2017|

Mobile experience is one of the most important factors, which incredibly extended BPM scope. Mobile devices have broken traditional BPM borders and made process actors mobile in literal sense enabling them to go outside of traditional office environments and desktops. This is even truer for mobile AI business units emerging with IoT. Mobile capabilities merge […]