As such, IT and BPM are often exactly antagonistic to a pleasant customer journey. Customers, except for most misanthropic ones, naturally prefer human interaction instead of an IT system. It is enough to remember all frustration, which anybody had a chance to encounter at least once, while wandering across innumerous levels of auto-responder menu in desperate [...]
Process frameworks are essential assets crucial for the success of any BPM initiative. Process frameworks represent natural enclosure to essential BPM implementation experience, which was already accumulated by other organizations in the course of their BPM journey. Process frameworks are composed of best practices collected by BPM visioners to facilitate and accelerate adoption of BPM. [...]
Schedule Demo Request demo account Request Price Quote Establish new standards of digital awareness in Microsoft® Cloud. Enterprise Hub® is an ideal platform to construct complex knowledge repositories of modern enterprises with unique visualization capabilities. Standard tables of contents yielding familiar navigation trees and hyperlinks embedded into text remain predominant techniques to [...]
BPM solutions are commonly associated with low-code / no-code approach in IT management. But what exactly means the word "code" in this widely spread acronym? Programming code used by software engineers is just a technical language utilized to express business logic in a form understandable for IT systems. It is more relevant to speak not [...]
Robotic Process Automation is generally an acronym for software, which closely mimics behavior of humans when interacting with various computer systems. There exist several most common use cases for this technology. 1. It is commonly used in various test automation scenarios when it is necessary to reproduce hypothetical behavior of software users with system under [...]
BPM, at least in respect to process automation and process mining, is indispensable part of AI. Impact of modern AI methodologies is continually increasing over past years. BPM is, to considerable extent, a projection of AI into business process world. Role of BPM for AI is equally important. Explosive growth of AI in recent years [...]
The evolution of technology historically started with tools for elementary mechanical tasks, which are difficult or impossible to do by hand. These simple manual tools gradually evolved to a state of perfection where some tasks were possible to run without direct involvement of humans. This stage marked transition to the era of automated production. Recent [...]
Almost all major BPM suites include now process publisher as their essential component. Process publisher normally implements an essential mission of sharing process knowledge in an organization. Historically, process publishing first appeared as automatic creation of static collections of web pages representing business diagrams in a company and linked together by navigation trees and embedded [...]
BPMN has definite strength in technical process automation. It is achieved through dozens of proprietary and open source implementations of BPMN engines tailored for interoperability with an impressive array of business software from various target domains. This strength is additionally reinforced with high degree of standardization ensuring transparent exchange of BPMN processes among all these [...]
There are many languages in the world: hundredths and, perhaps, thousands with dialects. Is it convenient? No. It would have been much simpler, if everybody speak, e.g. English (or Chinese, or whatever other language around). Would you like to abandon English and further speak only another language, just for the sake of uniformity and common [...]