Business Process Management Blog

Aspect of BPM going obsolete

Technology. On most fundamental level, BPM consists of knowledge and technology. Technology is a way to accumulate, store and implement (execute) the knowledge. Technologies are superseding one another and quickly getting obsolete in ever accelerating cycles of technical revolutions, while the knowledge is a fundamental asset, which only grows in value with time.

Basic laws of mathematics […]

By |March 25th, 2017|Business Process Management|0 Comments

Office365 and BPM in Small Business

Visio is among primary process mapping tools, especially in small companies, although it is rarely mentioned even by Microsoft itself. Definitely, extending Office365 in this direction will incredibly simplify adoption of BPM by SMBs.

There is subtle and easy to miss boundary where ad-hoc processes of a successful SMB are requiring streamlined BPM refactoring to allow […]

By |March 21st, 2017|Business Process Management|0 Comments

AI and Process Modeling

Is “AI-enabled automation” making a threat to process modeling? I see situation exactly opposite. AI is a shaky and extremely risky ground, especially, it part of insufficient modeling.

Take, e.g. a neural network: several layers, complex training rules, unknown stability in regard to multiple inputs going outside of a training set. In essence, nobody can know […]

By |March 15th, 2017|Business Process Management|0 Comments

Business Models and Process Execution

A model is generally not intended for execution but rather for implementation. There is a definite difference between a model and a process, which is normally expected to be executable. A process is a special type of model. Model is more generic term than process.

It is incorrect to think that BPM deals exclusively with processes. […]

By |March 11th, 2017|Business Process Management|0 Comments

Business Processes and Data

Processes have distinct difference from data. Data represent a static view of an IT system, while processes express system dynamics. Dynamics is substantially more complex than the data, on which it relies. Quality data does not necessary mean quality processes built upon them and efficient system integration. Integration of data is necessary but not sufficient […]

By |March 9th, 2017|Business Process Management|0 Comments

Integration and Efficiency of Business Processes

Integration of processes is the primary mission of any BPM initiative. Disintegrated processes are inherently purely coordinated and not possible to align. Therefore, efficiency of processes can be achieved only as a logical consequence of process integration. Integration is an essential precondition to achieve process efficiency. Both these aspects of processes naturally coexist and cannot […]

By |March 6th, 2017|Business Process Management|0 Comments

Business Processes and Business Platforms

IT exists in a form of platforms. Bigger organization is – more platforms it uses. In large organizations count of distinct platforms goes on thousands. It is not a result of poor IT planning but an objective reality and diversity of business areas.

Many platforms might look as “legacy”, especially for a newcomer consultant seeking to […]

By |March 2nd, 2017|Business Process Management|0 Comments

BPM in Smaller Companies

BPM exists in every company, even a smallest one. However, it is not always recognized or acknowledged as such. Because small companies significantly outnumber larger ones, BPM in small companies is most wide spread and demanded kind of BPM.

BPM projects in small companies have a small or even zero budgets. For this reason these projects […]

By |February 25th, 2017|Business Process Management|0 Comments

Complexity of customer experience processes

Most companies oversimplify customer experience processes. As a rule, all relevant tasks are just delegated to CRM. However, even most advanced CRM alone can appear not sufficient to handle all customer processes. CRM rarely offers enough flexibility to configure multiple levels of interaction with client with complex decision logic, gateways, escalations and delegation of tasks. […]

By |February 19th, 2017|Business Process Management|0 Comments

Remarks on business process vocabulary

‘Process’ is exact and rigorous term to describe a sequence of business operations. Precision is always important to avoid dubious expectations from a client. Precise technical words should be used in all project discussions to highlight professional level and awareness on the subject.

Operational Excellence, Customer Success and other clichés look good in promotional materials to […]

By |February 15th, 2017|Business Process Management|0 Comments