From BPM viewpoint, case management is primarily distinct as a crossing of multiple scattered and often standalone processes under umbrella of a single grouping factor manifested as a case. Efficient case management requires elaborate integration of processes, both vertically and horizontally, and transparent interaction of multiple execution systems having versatile operational principles, interfaces and metadata structures.
For this reason, case management systems demand consistent metadata governance and multi-disciplinary modeling approach far more than simpler BPM systems, which often suffice to rely on a single methodology or simpler one-level model structures. Case management is the next level of process integration built upon classical “flat” process logic and driving it to higher level goal-oriented aggregation.
Case management is a bridge between strictly defined routine technical processes of an enterprise and agility of chaotic business environments where to these technical processes are projected. Well established case architecture provides a universal and reliable buffer, which combines technical excellence and predictability of production processes with case based chaotic market environment of clients, partners and consumers. Efficient process bridging technologies are corner stone of every successful case management platform.